Welcome to Vianet - Smart M2M services for connectivity, vending and transaction processing

vOpen Technical

vOpen Operator - sales, cash, stock, route and activity reporting.
vOpen Category - category management reporting, comparative rate of sale reporting, sales profiling and analysis.
vOpen Technical - technical performance and fault diagnostics.
vOpen Admin - system administration.
vOpen Cashless - cashless vending

This includes:

Information on faults including the number of power failures, column jams, VMC failures, coin mechanism failures and their effect on sales.
Aggregated fault information for your complete machine base, updated up to four times per day.
Red flag reports which show machines which have not vended for a set period of time.
Red flag reports which highlight machines which have persistently suffered the same fault (e.g. a persistent column jam) within a specific period.
Fault to fix analysis, which shows when a machine fault occurred, when it was fixed and its effect on sales.
Equipment reports which profile the reliability of machines in the field, specific machine types and peripheral devices (e.g. coin mechanisms).
Archive reports to highlight reliability trends over a longer timescale.

Improve customer response times through timely resolution of machine faults.
Deliver improved service efficiencies through automated service calls.
Improve first time fault to fix rate by using fault diagnostics to ensure engineers always take the correct spare parts to site.
Reduce burden on engineering team by sending junior members of staff to fix simple faults such as column jams.
Prioritise machines requiring attention.
Make informed decisions on when to replace persistently faulty parts.
Manage engineer performance by profiling average fault to fix time.
Make better purchasing decisions by profiling machine and peripheral performance over time.