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Vending Case Studies
Vending High-Value Products at Airports and Tourist Locations - Vianet Speaks to Kevin Egglesden, Director, Monex Systems
(pdf version of the case study >)
Monex Systems Limited is an innovative new company vending high-value goods, including SIM cards, mobile phone accessories and travel items with the Vendpoint branded vending machines in airports and tourist locations.
Vianet spoke to Kevin Egglesden, Director, Monex Systems, about the use of the vending telemetry solution vOpen CONNECT in vending high-value goods.
“The Vianet vending telemetry solution has enabled our machines to run to maximum efficiency, and reduced staff costs, human error and opportunities for theft,” explained Kevin Egglesden.
“We can prove to landlords that machines are running with minimal downtime and reaching Monex’s standard KPI’s. If a problem occurs with a machine then we can identify that problem, rectify it and most importantly concern neither customer nor landlord. Vending should produce maximum turnover whilst giving fewest problems,” continued Kevin Egglesden.
“Because the nature of our business is to vend high-value products (other then foods / drinks) that have neither been tried nor tested we needed a better understanding of when our products are purchased, i.e. date and time. We needed to demonstrate that vending is not just about selling drinks and crisps but could also vend high-value products. With the telemetry solution we have been able to prove this in a relatively short time.”
“If a product is not selling, then with vOpen CONNECT we can quickly react by replacing that product with another product,” explained Kevin Egglesden.
Kevin Egglesden said, “Before choosing the Vianet solution we looked at using our own text messaging system but felt this did not give us detailed information such as purchase times.”
“Vianet was recommended to Monex from other sources and gives us low cost monitoring for high priced products, fantastic support and is both understanding and flexible to accommodate customer requirements.”
“vOpen CONNECT is both simple to use and easily produces sales data for both landlords and suppliers.”
Kevin Egglesden explained what the use of vOpen CONNECT has enable Monex to do that they couldn’t do without the solution. “We can manage our time without having to visit the machines too often, we learn quickly what products sell and what products don’t, we impress suppliers with up-to-date sales data and we manage our stock control so we don’t over or under stock.”
“The major benefits and advantages the Vianet solution has brought to Monex are cost savings, minimising customer complaints, maximising turnover and landlords such as BAA feeling confident to allow more installs,” said Kevin Egglesden. “There has been a return-on-investment in a relatively short space of time.”
Kevin Egglesden concluded by describing Monex’s experience of working with Vianet. “Great support, good product with a feeling of flexibility. I am very confident Monex will grow with Vianet.”