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Vending Case Studies
Effective Business Management at Intervend – Vianet Talks to John Kay, Director, Intervend
(pdf version of the case study >)
Intervend are experts in the provision of vending solutions for the retail, leisure and hospitality businesses. They provide a wide selection of drinks and snacks vendors, are specialists in alcohol vending and the chosen partner of Inbev, owners of the Stella Artois brand.
Vianet spoke to John Kay, Director, Intervend, about effective business management using vOpen.
Intervend provides machines which dispense alcoholic beverages and distress items in hotel lobbies, and has committed to a nationwide roll out of the vOpen solution on 390 machines.
“We needed a telemetry solution for our vending machines to remotely monitor sales and stock and effectively manage our business,” said John Kay. “I had worked with BT before, but thought Vianet was the better solution because, unlike BT, Vianet could provide the right telemetry format to suit our business model,” continued John Kay.
Using the vOpen solution Intervend employees know when to visit machines and what stock to take. Additionally, Intervend management uses the vOpen system to monitor and reconcile cash receipts with products sold, providing complete cash audit and virtually eliminating shrinkage.
“Using vOpen has enabled Intervend to monitor stock holding and sales, and to operate within key performance indicators,” said John Kay. “Without the telemetry solution we would have had to resort to guesswork.”
Intervend describes the experience of working with Vianet as positive. “We welcomed the element of innovation in the partnership,” concluded John Kay.